Conversational Chat expertise article

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EXTRA PRESSURE OR EXTRA TIME?

Now is your chance to put that chatbot to work.

 

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It’s a special time for entrepreneurs. One company almost stops, with the other the workload rises to a maximum. Whatever situation you are in: now is the time to invest in controlling the workload and improving the customer experience. A script-based chatbot takes over the simple tasks. Automated and as personalized as possible. The complex cases end up with customer service via a silent live takeover. In 100 of the cases, you offer your customers a satisfactory Solution. And you take the pressure away. ‚Flatten the curve‘ for your customer service.

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Make smart technology work for you

It is difficult to always have the right capacity available. Now even more than usual. Smart technology can take a lot of work out of your hands. A good example of this is the chatbot. Almost every self-respecting company nowadays has a chat function on its website. But the chatbots are often not well integrated, ’silos‘ are still thought of. Unfortunately, the customer’s expectations are often not (yet) met. He wants to be helped quickly and personally. Choose his own moment and channel. ‚Generation Mute‘ opts for asynchronous communication. He wants to not only get an answer via WhatsApp, Facebook Messenger or a chatbot, but also take care of things right away. A good chatbot supports the process and seamlessly switches to other technological solutions, such as interactive video. Or to an employee if the question turns out to be complex. This ‚live take-over‘ provides a suitable solution in 100 of the cases. Imagine what that does to the customer experience!

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Increase your capacity in 5 days

Do you want to give the customer experience a quick boost? Script-based chatbots can be quickly developed and implemented. Often already in five days increase your capacity by 50 to 500. That is not only now a reassuring thought, but also later, when everything is back on corridor. With a script-based chatbot, you offer your customers a „controlled conversation.“

The customer answers questions and is guided through the process on that basis. He can handle simple things instantly. The complex cases are quietly passed on to the employee. The customer doesn’t notice. It’s from the personal attention he gets. From bone and human.

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Always prepared for a peak

At peak times you want to be able to switch quickly. Be able to quickly reduce the workload. You want to prevent the maximum capacity from being reached. That customers have to wait a long time or be poorly helped. That the workload on internal employees becomes too great.
And that the costs for the company increase unnecessarily. What can you put on in five days? Training 100 employees? I can’t do it. Serve 10,000 customers? With a script-based bot it succeeds. Opt for the smart chat that can be done from a single environment
are used in all digital channels, even in email and PDF. So that the customer’s data is immediately available everywhere. That technology is the cement between the stones, the company’s systems. That’s how you’re going to tackle the peak load. And you can do what they do best: give the customers a perfect experience, personal and engaged.

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* See this example to see how a script-based chatbot works

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