Programma FOCI2019

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Hotel Princeville
Princenhagelaan 5 
4813 DA  Breda

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Ontvangst 09:00 – 10.00 uur
Afsluiting ± 18.30 uur
(inclusief lunch & borrel)

 

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09:00 – 10:00 uur

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Ontvangst met koffie & thee bij het innovatieplein

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10:00 – 10:10 uur

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Opening van de dag

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10:10 – 10:40 uur

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Key track voor succes en de drie trends

[/et_pb_text][et_pb_team_member name=“Caspar Fraiture“ position=“Managing Consultant | Bvolve“ image_url=“https://dialoggroep.eu/wp-content/uploads/2019/10/caspar-fraiture-150.png“ _builder_version=“3.27.2″]

Digitalisering verandert de wereld fundamenteel, we kunnen dit niet langer negeren. Niet alleen digitaliseren, ook humaniseren! Hoe je de customer experience succesvol met jouw organisatie kan transformeren in alle klant kanalen.

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10:40 – 11:00 uur

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The Future of Customer Interaction

[/et_pb_text][et_pb_team_member name=“Patrick Roelandt“ position=“Managing Director | Dialog Groep“ image_url=“https://dialoggroep.eu/wp-content/uploads/2019/10/patrick-roelandt-150.png“ _builder_version=“3.27.2″]

Verwachtingen van klanten veranderen snel in een digitale wereld. Hoe zorg je dat de klantinteractie tussen jouw organisatie en jullie klanten snel, gemakkelijk en vooral veel door middel van self-service kan plaatsvinden? Op momenten dat ‘de klant’ dat nodig heeft.
Patrick vertelt over onze visie op de toekomst van klantinteractie en hoe onze klanten onderscheidend zijn en blijven in de markt.

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11:00 – 11:20 uur

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Pauze bij het innovatieplein

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11:20 – 11:40 uur

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Innovatie met de menselijke maat 

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Hoe de Volksbank innoveert met de menselijke maat en een bijdrage levert aan maatschappelijke thema’s. Een voorbeeld hiervan is Meegeven.nl, een digitale kluis met je persoonlijk nabestaandenplan.

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11:45 – 12:15 uur

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Digitaal en toch persoonlijk

[/et_pb_text][et_pb_team_member name=“Nanda Nottelman & Robbert Hoekstra“ position=“Productmarktmanagers | VIVAT “ image_url=“https://dialoggroep.eu/wp-content/uploads/2019/10/robbert-en-nanda-1.png“ _builder_version=“3.29.3″]

Over het structureel inzetten van interactieve, gepersonaliseerde video. Hoe VIVAT structureel video inzet rondom uitingen over de expirerende lijfrentepolis.

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12:15 – 13:15 uur

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Lunch bij het innovatieplein

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Middagprogramma

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13:15 – 13:55 uur

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Break-out sessie 1 (keuze uit 3 onderwerpen)

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14:00 – 14:40 uur

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Break-out sessie 2 (keuze uit 3 onderwerpen)

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14:40- 15:00 uur

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Pauze bij het innovatieplein

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15:00 – 15:40 uur

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Break-out sessie 3 (keuze uit 3 onderwerpen)

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15:45 – 16:30 uur

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Break-out sessie 4 (keuze uit 3 onderwerpen)

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16:35 – 17:00 uur

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Paneldiscussie met experts over de klantgerichtheid & klantinteractie

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Peter Eikelboom

[/et_pb_text][et_pb_image src=“https://dialoggroep.eu/wp-content/uploads/2019/09/logo-De-Volksbank-e1570093539290.png“ align=“center“ _builder_version=“3.29.3″ custom_margin=“0px||||false|false“ custom_padding=“7px||||false|false“][/et_pb_image][/et_pb_column][et_pb_column type=“1_4″ _builder_version=“3.27.2″][et_pb_image src=“https://dialoggroep.eu/wp-content/uploads/2019/10/caspar-fraiture-150.png“ align=“center“ _builder_version=“3.29.3″][/et_pb_image][et_pb_text _builder_version=“3.29.3″]

Caspar Fraiture

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Sydney Brouwer

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Nicole van den Heuvel

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17:00 – 17:30 uur

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Keynote  „De klant van de toekomst“

[/et_pb_text][et_pb_team_member name=“Sydney Brouwer“ position=“Spreker & Auteur“ image_url=“https://dialoggroep.eu/wp-content/uploads/2019/10/sydney-brouwer.png“ _builder_version=“3.29.3″ background_layout=“dark“ border_radii_image=“on|50%|50%|50%|50%“]

Sydney Brouwer is veelgevraagd spreker over klantgerichtheid en auteur van het boek ‘Klantgericht Leiderschap’. Hij heeft onderzoek gedaan naar bedrijven die uitblinken op het gebied van klantgerichtheid en naar hun leiders. Wat doen deze bedrijven anders waardoor ze meer enthousiaste klanten en medewerkers hebben dan hun concurrenten? Wat kan jij van deze bedrijven leren bij het creëren van een legendarische klantbeleving? Sydney laat je ervaren wat echte klantgerichtheid is en, nog belangrijker, wat dat vraagt van een organisatie e
n haar management.

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17:30 – 18:30

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‚Aangeklede‘ borrel en interactie bij het innovatieplein

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The Future of Customer Interaction wordt mede mogelijk gemaakt door

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Join the conversation

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#FOCI2019

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