Program FOCI2019

[et_pb_section fb_built=“1″ _builder_version=“3.29.3″ background_image=“https://dialoggroep.eu/wp-content/uploads/2019/10/DIALOG-eventvisual-WEBSITE-zonder-logo.mp4″ background_size=“initial“ background_position=“top_right“ background_video_mp4=“https://dialoggroep.eu/wp-content/uploads/2019/10/DIALOG-eventvisual-WEBSITE-zonder-logo.mp4″ min_height=“504px“][/et_pb_section][et_pb_section fb_built=“1″ _builder_version=“3.29.3″ background_color=“#3468d0″ min_height=“98px“ custom_padding=“35px|0px|2px|0px|false|false“][et_pb_row column_structure=“1_3,1_3,1_3″ _builder_version=“3.29.3″][et_pb_column type=“1_3″ _builder_version=“3.29.3″][/et_pb_column][et_pb_column type=“1_3″ _builder_version=“3.29.3″][et_pb_button button_url=“#actonform“ button_text=“Sign up“ button_alignment=“center“ _builder_version=“3.29.3″ custom_button=“on“ button_text_size=“30px“ button_text_color=“#ffffff“ button_bg_color=“#ff770a“][/et_pb_button][/et_pb_column][et_pb_column type=“1_3″ _builder_version=“3.29.3″][/et_pb_column][/et_pb_row][et_pb_row column_structure=“1_3,1_3,1_3″ _builder_version=“3.29.3″][et_pb_column type=“1_3″ _builder_version=“3.29.3″][et_pb_blurb use_icon=“on“ font_icon=“%%128%%“ use_circle=“on“ circle_color=“#ffffff“ icon_placement=“left“ _builder_version=“3.29.3″ header_level=“h2″ header_text_align=“center“ header_font_size=“20px“ body_font=“||||||||“ body_text_align=“center“ body_text_color=“#ffffff“ body_font_size=“22px“]20 November 2019
[/et_pb_blurb][/et_pb_column][et_pb_column type=“1_3″ _builder_version=“3.29.3″][et_pb_blurb use_icon=“on“ font_icon=“%%122%%“ use_circle=“on“ circle_color=“#ffffff“ icon_placement=“left“ _builder_version=“3.29.3″ header_level=“h2″ header_text_align=“center“ header_font_size=“20px“ body_font=“||||||||“ body_text_align=“left“ body_text_color=“#ffffff“ body_font_size=“15px“]

Hotel Princeville
Princenhagelaan 5
4813 DA Breda

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Reception 09:00-10.00 hours
Closure ± 18.30 hours
(including lunch & drinks)

 

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09:00-10:00 hours

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Welcome with coffee & tea at the innovation square

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10:00-10:10 hours

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Opening of the day

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10:10-10:40 hours

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Key track for success and the three trends

[/et_pb_text][et_pb_team_member name=“Caspar Fraiture“ position=“Managing Consultant | Bvolve“ image_url=“https://dialoggroep.eu/wp-content/uploads/2019/10/caspar-fraiture-150.png“ _builder_version=“3.27.2″]

Digitalisation fundamentally changes the world, we can no longer ignore it. Not only digitizing, also humanizing! How you can successfully transform the customer experience into all customer channels with your organization.

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10:40-11:00 hours

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The Future of Customer Interaction

[/et_pb_text][et_pb_team_member name=“Patrick Roelandt“ position=“Managing Director | Dialog Groep“ image_url=“https://dialoggroep.eu/wp-content/uploads/2019/10/patrick-roelandt-150.png“ _builder_version=“3.27.2″]

Customers‘ expectations are rapidly changing in a digital world. How do you ensure that the customer interaction between your organization and your customers can take place quickly, easily and especially much through self-service? At times when ‚ the customer ‚ needs it.
Patrick talks about our vision of the future of customer interaction and how our customers are distinctive and remain in the market.

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11:00-11:20 hours

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Break at the innovation space

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11:20-11:40 hours

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Innovation with the human size

[/et_pb_text][et_pb_team_member name=“Peter Eikelboom“ position=“Innovation Manager | The Volksbank“ image_url=“https://dialoggroep.eu/wp-content/uploads/2019/10/peter-eikelboom-150.png“ _builder_version=“3.29.3″]

How the Volksbank innovates with the human size and contributes to social issues. An example of this is Meegeven.nl, a digital vault with your personal relatives plan.

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11:45-12:15 hours

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Digital but personal

[/et_pb_text][et_pb_team_member name=“Nanda Nottelman & Robbert Hoekstra“ position=“Productmarktmanagers | VIVAT “ image_url=“https://dialoggroep.eu/wp-content/uploads/2019/10/robbert-en-nanda-1.png“ _builder_version=“3.29.3″]

About the structural deployment of interactive, personalised video. How VIVAT deploys video around the expiring annuity policy.

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12:15-13:15 hours

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Lunch at the innovation square

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Afternoon program

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_button button_url=“#actonform“ button_text=“Choose your breakout sessions“ button_alignment=“center“ _builder_version=“3.29.3″ custom_button=“on“ button_text_color=“#ffffff“ button_bg_color=“#ff770a“][/et_pb_button][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=“1″ inner_shadow=“on“ _builder_version=“3.27.2″ background_color=“#ededed“ min_height=“65px“ custom_margin=“||15px|||“ custom_padding=“2px||0px|||“][et_pb_row column_structure=“1_4,1_2,1_4″ _builder_version=“3.29.3″][et_pb_column type=“1_4″ _builder_version=“3.27.2″][et_pb_text _builder_version=“3.29.3″ text_font_size=“20px“ custom_margin=“|||7px|false|false“]

13:15-13:55 hours

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Breakout Session 1 (choice of 3 subjects)

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14:00-14:40 hours

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Breakout Session 2 (choice of 3 subjects)

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14:40-15:00 Hours

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Break at the innovation square

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15:00-15:40 hours

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Breakout Session 3 (choice of 3 subjects)

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15:45-16:30 hours

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Breakout Session 4 (choice of 3 subjects)

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16:35-17:00 hours

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Panel discussion with experts on customer experience, customer focus & customer interaction

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Peter Eikelboom

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Caspar Fraiture

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Sydney Brouwer

[/et_pb_text][et_pb_image src=“https://dialoggroep.eu/wp-content/uploads/2019/10/logo.png“ align=“center“ _builder_version=“3.29.3″ custom_padding=“2px||||false|false“][/et_pb_image][/et_pb_column][et_pb_column type=“1_4″ _builder_version=“3.27.2″][et_pb_image src=“https://dialoggroep.eu/wp-content/uploads/2019/10/nicole-150.png“ align=“center“ _builder_version=“3.29.3″][/et_pb_image][et_pb_text _builder_version=“3.29.3″]

Nicole van den Heuvel

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17:00-17:30 hours

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Keynote „The Customer of the Future“

[/et_pb_text][et_pb_team_member name=“Sydney Brouwer“ position=“Spreker & Auteur“ image_url=“https://dialoggroep.eu/wp-content/uploads/2019/10/sydney-brouwer.png“ _builder_version=“3.29.3″ background_layout=“dark“ border_radii_image=“on|50%|50%|50%|50%“]

Sydney Brouwer is a frequently asked speaker about customer focus and author of the book ‚ Customer-oriented leadership ‚. He has researched companies that excel in the field of customer orientation and to their leaders. What do these companies do differently so that they have more enthusiastic customers and employees than their competitors? What can you learn from these companies in creating a lege
ndary customer experience? Sydney lets you experience what is real customer focus and, more importantly, what that demands from an organization and its management.

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17:30 – 18:30

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Drinks and interaction at the innovation square

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The Future of Customer Interaction is made possible by

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Join The Conversation

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#FOCI2019

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