FOCI2020 presentations

[et_pb_section fb_built=“1″ disabled_on=“off|off|off“ _builder_version=“4.0.7″ background_image=“https://dialoggroep.eu/wp-content/uploads/2019/12/DIALOG-flexframe-02-naambadge-en-balustrade-zonder-supliers-1980×540-1.png“ background_size=“contain“ background_enable_video_mp4=“off“ transform_scale=“104%|104%“ width=“100%“ width_tablet=““ width_phone=““ width_last_edited=“on|phone“ max_width=“100%“ min_height=“498px“ min_height_tablet=““ min_height_phone=““ min_height_last_edited=“on|phone“ height=“1002px“ max_height=“211px“ custom_padding=“2px||10px||false|false“ background_last_edited=“on|desktop“ background_image_tablet=“https://dialoggroep.eu/wp-content/uploads/2019/11/DIALOG-flexframe-02-naambadge-en-balustrade-768x-350.png“ background_image_phone=“https://dialoggroep.eu/wp-content/uploads/2019/12/DIALOG-flexframe-02-naambadge-en-balustrade-zonder-supliers-650.png“ background_enable_image_tablet=“on“ background_enable_image_phone=“on“ parallax_tablet=“off“ parallax_phone=“off“ background_size_tablet=“contain“ background_size_phone=“contain“ background_position_phone=“center“ z_index_tablet=““ z_index_phone=“376″ z_index_last_edited=“on|phone“][/et_pb_section][et_pb_section fb_built=“1″ _builder_version=“3.29.3″ background_color=“#ffffff“ min_height=“234px“ custom_margin=“-60px||-12px||false|false“ custom_padding=“35px|0px|2px|0px|false|false“ top_divider_color_tablet=““ top_divider_color_phone=““ top_divider_color_last_edited=“on|phone“ border_color_all=“#ffffff“ border_width_bottom=“13px“ border_color_bottom=“#ededed“][et_pb_row _builder_version=“3.29.3″ background_color=“#ffffff“ custom_margin=“|auto|-2px|auto||“][et_pb_column type=“4_4″ _builder_version=“3.29.3″][et_pb_text _builder_version=“4.7.0″ text_font_size=“34px“ text_line_height=“1.1em“ min_height=“88px“ min_height_tablet=““ min_height_phone=“100px“ min_height_last_edited=“on|phone“ border_width_left=“4px“ border_color_left=“#ffffff“]Presentations & Video Registrations #FOCI2020
[/et_pb_text][et_pb_text _builder_version=“4.7.0″ text_font_size=“22px“ border_width_left=“6px“ border_color_left=“#ffffff“]Download links to available presentations & video registrations:
[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=“1″ inner_shadow=“on“ _builder_version=“3.29.3″ background_color=“#ffffff“ min_height=“65px“ custom_margin=“-15px||15px|||“ custom_padding=“2px||0px|||“ border_color_all=“#ededed“][et_pb_row column_structure=“1_4,1_4,1_4,1_4″ _builder_version=“4.7.0″ custom_padding=“24px||||false|false“ link_option_url_new_window=“on“ hover_enabled=“0″ sticky_enabled=“0″][et_pb_column type=“1_4″ _builder_version=“4.0.7″][et_pb_image src=“https://dialoggroep.eu/wp-content/uploads/2020/11/1.-The-faster-innovation.jpg“ title_text=“1. The faster innovation“ _builder_version=“4.7.0″ _module_preset=“default“ max_width=“70%“][/et_pb_image][/et_pb_column][et_pb_column type=“1_4″ _builder_version=“4.0.7″][et_pb_text _builder_version=“4.7.0″ text_font_size=“20px“ custom_padding=“||4px|8px|false|false“ hover_enabled=“0″ sticky_enabled=“0″]The faster innovation
[/et_pb_text][/et_pb_column][et_pb_column type=“1_4″ _builder_version=“4.0.7″][et_pb_text _builder_version=“4.7.0″ text_font_size=“16px“ custom_padding=“|||10px|false|false“]Patrick Roelandt
Managing Director
Dialog Groep
[/et_pb_text][/et_pb_column][et_pb_column type=“1_4″ _builder_version=“4.0.7″][et_pb_text _builder_version=“4.7.0″ _module_preset=“default“]
[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=“1_4,1_4,1_4,1_4″ _builder_version=“4.7.0″ custom_padding=“24px||||false|false“ link_option_url_new_window=“on“ hover_enabled=“0″ sticky_enabled=“0″][et_pb_column type=“1_4″ _builder_version=“4.0.7″][et_pb_image src=“https://dialoggroep.eu/wp-content/uploads/2020/11/2.-Why-Digital-Experience-businesses-will-be-better-prepared-for-the-new-reality.jpg“ title_text=“2. Why Digital Experience businesses will be better prepared for the new reality“ _builder_version=“4.7.0″ _module_preset=“default“ max_width=“70%“][/et_pb_image][/et_pb_column][et_pb_column type=“1_4″ _builder_version=“4.0.7″][et_pb_text _builder_version=“4.7.0″ text_font_size=“20px“ custom_padding=“|||8px|false|false“]Why Digital Experience businesses will be better prepared for the new reality
[/et_pb_text][/et_pb_column][et_pb_column type=“1_4″ _builder_version=“4.0.7″][et_pb_text _builder_version=“4.7.0″ text_font_size=“16px“ custom_padding=“|||10px|false|false“]Kasper Rose
CEO of Aspire
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[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=“1_4,1_4,1_4,1_4″ _builder_version=“4.7.0″ custom_padding=“24px||||false|false“ link_option_url_new_window=“on“ hover_enabled=“0″ sticky_enabled=“0″][et_pb_column type=“1_4″ _builder_version=“4.0.7″][et_pb_image src=“https://dialoggroep.eu/wp-content/uploads/2020/11/StarSHL.jpg“ title_text=“StarSHL“ _builder_version=“4.7.0″ _module_preset=“default“ max_width=“70%“][/et_pb_image][/et_pb_column][et_pb_column type=“1_4″ _builder_version=“4.0.7″][et_pb_text _builder_version=“4.7.0″ text_font_size=“20px“ custom_padding=“|||8px|false|false“]

Customer case Star-shl: a chatbot in 1 week

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Antoinette Tekstra
Head of department at Customer Contact Centre
Star-SHL

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[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=“1_4,1_4,1_4,1_4″ _builder_version=“4.7.0″ custom_padding=“24px||||false|false“ link_option_url_new_window=“on“ hover_enabled=“0″ sticky_enabled=“0″][et_pb_column type=“1_4″ _builder_version=“4.0.7″][et_pb_image src=“https://dialoggroep.eu/wp-content/uploads/2020/11/4.-FOCI2020-Klantcase-NN_Transition-to-Customer-Engagement_Edwin-Nuijten.jpg“ title_text=“4. FOCI2020 – Customer case NN_Transition to Customer Engagement_Edwin Nuijten“ _builder_version=“4.7.0″ _module_preset=“default“ max_width=“70%“][/et_pb_image][/et_pb_column][et_pb_column type=“1_4″ _builder_version=“4.0.7″][et_pb_text _builder_version=“4.7.0″ text_font_size=“20px“ custom_padding=“|||8px|false|false“]Customer Case NN: Transition to Customer Engagement
[/et_pb_text][/et_pb_column][et_pb_column type=“1_4″ _builder_version=“4.0.7″][et_pb_text _builder_version=“4.7.0″ text_font_size=“16px“ custom_padding=“|||10px|false|false“]Edwin Nuijten &
Edgar van Waardenburg
National Nederlanden
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[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=“1_4,1_4,1_4,1_4″ _builder_version=“4.7.0″ custom_padding=“24px||||false|false“ link_option_url_new_window=“on“ hover_enabled=“0″ sticky_enabled=“0″][et_pb_column type=“1_4″ _builder_version=“4.0.7″][et_pb_image src=“https://dialoggroep.eu/wp-content/uploads/2020/11/6.-Customer-Experience-in-a-Post-COVID-19-World_Greg-van-den-Heuvel.jpg“ title_text=“6. Customer Experience in a Post-COVID-19 World_Greg van den Heuvel“ _builder_version=“4.7.0″ _module_preset=“default“ max_width=“70%“][/et_pb_image][/et_pb_column][et_pb_column type=“1_4″ _builder_version=“4.0.7″][et_pb_text _builder_version=“4.7.0″ text_font_size=“20px“ custom_padding=“|||8px|false|false“]Customer Experience in a Post-COVID-19 World
[/et_pb_text][/et_pb_column][et_pb_column type=“1_4″ _builder_version=“4.0.7″][et_pb_text _builder_version=“4.7.0″ text_font_size=“16px“ custom_padding=“|||10px|false|false“]Greg van den Heuvel
EVP & GM
Precisely
[/et_pb_text][/et_pb_column][et_pb_column type=“1_4″ _builder_version=“4.0.7″][et_pb_text _builder_version=“4.7.0″ _module_preset=“default“]
[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=“1_4,1_4,1_4,1_4″ _builder_version=“4.7.0″ custom_padding=“24px||||false|false“ link_option_url_new_window=“on“ hover_enabled=“0″ sticky_enabled=“0″][et_pb_column type=“1_4″ _builder_version=“4.0.7″][et_pb_image src=“https://dialoggroep.eu/wp-content/uploads/2020/11/6b-Market-Study_CX-in-a-Post-COVID-19-World.jpg“ title_text=“6b, Market Study_CX in a Post-COVID-19 World“ _builder_version=“4.7.0″ _module_preset=“default“ max_width=“70%“][/et_pb_image][/et_pb_column][et_pb_column type=“1_4″ _builder_version=“4.0.7″][et_pb_text _builder_version=“4.7.0″ text_font_size=“20px“ custom_padding=“|||8px|false|false“]Market Study: CX in a Post-COVID-19 World
[/et_pb_text][/et_pb_column][et_pb_column type=“1_4″ _builder_version=“4.0.7″][et_pb_text _builder_version=“4.7.0″ text_font_size=“16px“ custom_padding=“|||10px|false|false“][/et_pb_text][/et_pb_column][et_pb_column type=“1_4″ _builder_version=“4.0.7″][et_pb_text _builder_version=“4.7.0″ _module_preset=“default“]
[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=“1_4,1_4,1_4,1_4″ _builder_version=“4.7.0″ custom_padding=“24px||||false|false“ link_option_url_new_window=“on“ hover_enabled=“0″ sticky_enabled=“0″][et_pb_column type=“1_4″ _builder_version=“4.0.7″][et_pb_image src=“https://dialoggroep.eu/wp-content/uploads/2020/11/7.-Grow-your-business-delight-your-customers-_Chris-Cummings.jpg“ title_text=“7. Grow your business & delight your customers Chris Cummings“ _builder_version=“4.7.0″ _module_preset=“default“ max_width=“70%“][/et_pb_image][/et_pb_column][et_pb_column type=“1_4″ _builder_version=“4.0.7″][et_pb_text _builder_version=“4.7.0″ text_font_size=“20px“ custom_padding=“|||8px|false|false“]Grow your business & delight your customers
[/et_pb_text][/et_pb_column][et_pb_column type=“1_4″ _builder_version=“4.0.7″][et_pb_text _builder_version=“4.7.0″ text_font_size=“16px“ custom_padding=“|||10px|false|false“]Chris Cummings
Principal Product Manager Precisely
 
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[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=“1_4,1_4,1_4,1_4″ _builder_version=“4.7.0″ custom_padding=“24px||||false|false“ link_option_url_new_window=“on“ hover_enabled=“0″ sticky_enabled=“0″][et_pb_column type=“1_4″ _builder_version=“4.0.7″][et_pb_image src=“https://dialoggroep.eu/wp-content/uploads/2020/11/8.-How-to-create-two-way-customer-conversations-in-the-contactless-world_Neal-Keene.jpg“ title_text=“8. How to create two-way customer conversations in the %22contactless%22 world_Neal Keene“ _builder_version=“4.7.0″ _module_preset=“default“ max_width=“70%“][/et_pb_image][/et_pb_column][et_pb_column type=“1_4″ _builder_version=“4.0.7″][et_pb_text _builder_version=“4.7.0″ text_font_size=“20px“ custom_padding=“|||8px|false|false“]How to create two-way customer conversations in the „contactless“ world
[/et_pb_text][/et_pb_column][et_pb_column type=“1_4″ _builder_version=“4.0.7″][et_pb_text _builder_version=“4.7.0″ text_font_size=“16px“ custom_padding=“|||10px|false|false“]Neal Keene
Field CTO
Smart Communications
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[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=“1_4,1_4,1_4,1_4″ _builder_version=“4.7.0″ custom_padding=“24px||||false|false“ link_option_url_new_window=“on“ hover_enabled=“0″ sticky_enabled=“0″][et_pb_column type=“1_4″ _builder_version=“4.0.7″][et_pb_image src=“https://dialoggroep.eu/wp-content/uploads/2020/11/9.-Re-Imaging-Customer-Service_Gerhard-Heide.jpg“ title_text=“9. Re-Imaging Customer Service_Gerhard Heide“ _builder_version=“4.7.0″ _module_preset=“default“ max_width=“70%“][/et_pb_image][/et_pb_column][et_pb_column type=“1_4″ _builder_version=“4.0.7″][et_pb_text _builder_version=“4.7.0″ text_font_size=“20px“ custom_padding=“|||8px|false|false“]Re-Imaging Customer Service
[/et_pb_text][/et_pb_column][et_pb_column type=“1_4″ _builder_version=“4.0.7″][et_pb_text _builder_version=“4.7.0″ text_font_size=“16px“ custom_padding=“|||10px|false|false“]Gerhard Heath
Global Head of Market Strategy and Vision Precisely
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[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=“1_4,1_4,1_4,1_4″ _builder_version=“4.7.0″ custom_padding=“24px||||false|false“ link_option_url_new_window=“on“ hover_enabled=“0″ sticky_enabled=“0″][et_pb_column type=“1_4″ _builder_version=“4.0.7″][et_pb_image src=“https://dialoggroep.eu/wp-content/uploads/2020/11/10.-Orchestration-and-dashboarding-of-complex-customer-experience-platforms_Achim-Schuch.jpg“ title_text=“10. Orchestration and dashboarding of complex customer experience platforms_Achim Schuch“ _builder_version=“4.7.0″ _module_preset=“default“ max_width=“70%“][/et_pb_image][/et_pb_column][et_pb_column type=“1_4″ _builder_version=“4.0.7″][et_pb_text _builder_version=“4.7.0″ text_font_size=“20px“ custom_padding=“|||8px|false|false“]Orchestration and dashboarding of complex customer experience platforms
[/et_pb_text][/et_pb_column][et_pb_column type=“1_4″ _builder_version=“4.0.7″][et_pb_text _builder_version=“4.7.0″ text_font_size=“16px“ custom_padding=“2px|||10px|false|false“]Achim Schuch
Alliance & Sales Director
Crawford
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[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=“1″ _builder_version=“3.29.3″ min_height=“624px“][et_pb_row _builder_version=“3.27.2″][et_pb_column type=“4_4″ _builder_version=“3.27.2″][et_pb_text _builder_version=“4.0.7″ text_text_color=“#4f4f4f“ text_font_size=“25px“ custom_padding=“|||3px|false|false“ border_width_left=“4px“ border_color_left=“#ffffff“]The Future of Customer Interaction was made possible by:
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Join The Conversation

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#FOCI2020

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