Engaging customers with intelligent forms

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ENGAGING CUSTOMERS WITH INTELLIGENT FORMS

Make filling forms fun. For your customers and for your company.

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In order to collect, retain or provide services to customers, you need information. And that means you have to ask them to fill out a form. And if people despise something, it is filling out a form. It is tedious and time consuming. How often do you ask your customers to provide information? Customers want personal experiences that cater to their needs or offer what they’re looking for – sometimes before they know what that is. This is now possible with intelligent forms. Much faster and cheaper than forms on paper or in PDF format and all the while building Web Forms or using Adobe.

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44% of younger millennials and more than half of older millennials say they feel frustrated and annoyed when a bank’s website isn’t mobile friendly. – Forrester Research

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CUSTOMER ACQUISITION

Convincing a prospect with intelligent forms

With the new generation of forms, the possibilities are endless to attract a prospect. Applications, quotations, proposals, contracts and agreements can all be offered in real-time and on-demand after a form is completed. It is crucial to take the wishes into account of the prospect or customer. In fact, prospects are looking for convenience and do not like broken processes. They want to do business online, preferably mobile, with as little effort as possible. Intelligent forms with pre-filled fields and personal, relevant questions are a godsend. You never get a second chance to make a first impression.

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Whitepaper: 5 essential components for a hassle-free customer experience

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Time to think bigger. About Mobile-first customer communications, responsive documents and automated data processing processes. No unnecessary delay or broken forms on your screen, but always and everywhere a personal approach. Discover the 5 essential components needed to build a hassle-free customer experience.

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CUSTOMER ONBOARDING

Welcome your new customer with an automated form

The future of a form is a digital process in which design can be custom-made to the user and mobile devices. Already known data of the customer can be filled in automatically and the customer is guided through the onboarding process. The form can be adapted to the customer and therefore becomes customer-friendly („adaptive“). And, of course, the customer will only see relevant questions and can immediately receive a generated result, transaction summary or advice report. The first to shoot wins.

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CUSTOMER RETENTION & GROWTH

Make customers Quick Ambassadors

The new generation forms are experiences in the form of adaptive interviews. Customers have a demand for fast and good customer service, regardless of time and place. To sum up a few: error-free handling of a claim, to self-update account information or a instantaneous reply on a request for information. All of the above are personal positive customer experiences that are made possible by making use of intelligent forms. Thus you create customer engagement whilst alleviating your organization, by offering automated self-service options. Processes to do business with you will be 90% faster and cheaper for you and your customer.

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OUR PROMISE

We understand that it is difficult to clearly envision the advantages of modern technology in combination with customer contact. There are important stakeholders that are involved: your prospects and customers, your sales or campaign team, your IT department. We believe you can make everyone happy. The reason we think that is because of ease, speed, flexibility, but also insight in which questions need to be answered. [/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=“1″ disabled_on=“on|on|on“ _builder_version=“3.22″ background_color=“rgba(237,237,237,0.2)“ custom_padding=“0|0px|54px|0px|false|false“ disabled=“on“][et_pb_row _builder_version=“3.25″ background_size=“initial“ background_position=“top_left“ background_repeat=“repeat“][et_pb_column type=“4_4″ _builder_version=“3.25″ custom_padding=“|||“ custom_padding__hover=“|||“][et_pb_text admin_label=“Tabel Onze garantie“ _builder_version=“3.27.4″ text_text_color=“#4f4f4f“ header_text_color=“#ffffff“ header_2_text_color=“#4f4f4f“]

Your prospects and customers

Your campaign team

Your IT Department

More personalized and friendlier experience for your customer

Direct anticipation of customer questions, more customer satisfaction Easy linking to back-office systems/seamlessly integrating with existing business applications
Shorter turnaround time: Helping your customer faster Speeding up customer journey delivers more results Without IT experience easy to operate by all employees
Accessible from anywhere through mobile, app or Web Browser, on any device No more retyping by automated data linking Secure and scalable, on premise or in the cloud
Less errors by checking and re-using data Understanding real-time analytics over use makes improving fast as possible. GDPR Proof
24/7 availability of information and services Shorter time to market: from weeks to hours to develop a new customer process Much less development capacity needed: up to 5-10x faster than building adobe or WebForms
Possibility for your customer to do self-service business Obtaining Return on Investment in months instead of years Much cheaper than Adobe forms
Instant insight into the processing of your data and in the process Automated process handling and workflow save a lot of money and time Flexible licensing models to work cost-effectively based on your own situation

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READY FOR IMPROVEMENT?

Do you want to get a clear picture on how that improvement can be achieved? Then a free innovation session is highly recommended. The starting point is your objectives and business issues. Sign up now and we will contact you soon to schedule this session.

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