Flexible customer dialogue with chat technology

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SMOOTHER CUSTOMER DIALOGUE WITH CHAT TECHNOLOGY

In customer contact, a personal approach makes the real difference.
The use of contextual chat also makes it efficient.[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=“1″ _builder_version=“3.22″ custom_padding=“35px|0px|1px|0px|false|false“][et_pb_row _builder_version=“3.25″ background_size=“initial“ background_position=“top_left“ background_repeat=“repeat“ custom_padding=“8px|0px|0|0px|false|false“][et_pb_column type=“4_4″ _builder_version=“3.25″ custom_padding=“|||“ custom_padding__hover=“|||“][et_pb_text _builder_version=“3.27.4″ text_font=“||||||||“ text_font_size=“17px“]

From target group to satisfied customer: personal approach makes all the difference in the customer journey. At the same time, we know that 85% of all customer contacts will be automated in the near future. But that does not mean that the contact with all your customers in all phases of the journey has to be impersonal and „robotic“. At least not when you work with contextual chat: digital can still be personal.

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52% of the millennials use social media to solve customer service problems. – Microsoft

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CUSTOMER ACQUISITION

Attract a prospect with an intelligent chat system

Reducing the costs for customer acquisition remains a challenge, because you have to serve all prospects personally. Right? The recent developments in chat technology, combined with the power of artificial intelligence, make it possible for robots to partly take over the work. Greet (potential) customers the moment they need it with our contextual chat and give them the information they are looking for quickly. Our chatbot technology improves the experience of your customers by streamlining service and involvement in real time; always and everywhere.[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=“1″ _builder_version=“3.22″ max_width=“82%“ module_alignment=“center“ custom_padding=“34px|0px|54px|0px|false|false“ locked=“off“][et_pb_row module_class=“ et_pb_row_fullwidth“ _builder_version=“3.25″ background_color=“#3468d0″ width=“89%“ width_tablet=“80%“ width_phone=““ width_last_edited=“on|desktop“ max_width=“89%“ max_width_tablet=“80%“ max_width_phone=““ max_width_last_edited=“on|desktop“ custom_padding=“27px|0px|0|0px|false|false“ make_fullwidth=“on“][et_pb_column type=“4_4″ _builder_version=“3.25″ custom_padding=“|||“ custom_padding__hover=“|||“][et_pb_text _builder_version=“3.27.4″ header_font=“||||||||“ header_3_font=“||||||||“ custom_padding=“|10px||20px“ header_3_font_size_tablet=““ header_3_font_size_phone=“15px“ header_3_font_size_last_edited=“on|phone“]

Whitepaper: Learn how chatbots are hoe chatbots are essential to your business strategy

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Responding efficiently and purposefully to customer questions and taking action on their behalf can be a challenge, especially if the number of customers and customer requirements increase. Discover how the use of intelligent chatbots, especially when talking to thousands or millions of customers, becomes an indispensable part of your business strategy.

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CUSTOMER ONBOARDING 

Welcome your new customer with a flexible chatbot

If a prospect shows serious interest in your organization, usually you already acquire information about him or her. If that prospect decides to become a customer, you can make a great impression through a smooth onboarding process. Intelligent chat technology is a helpful tool for this. Imagine guiding the customer by opening a new account, or sending a welcome kit. Whether this is via the corporate website, via Facebook or Apple Business Chat, all data is collected centrally, processed and directly handed over to the customer. If necessary, you can switch over to a live takeover of the conversation in no time!

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CUSTOMER RETENTION & GROWTH

With our smart chat program you can make a satisfied customer even more enthusiastic

Responding as well as possible to the needs and wishes of your customers is good for customer loyalty. Our contextual chat makes it easy to respond to invitations in real time and to present upsell messages at suitable times. Reducing the time and effort of customers to interact with the company is the number one reason for customer loyalty. The relevant customer value increases even more through relevant and exciting interactions between customers and your company. We can also chat slim to other customer contact moments. Does a customer have a question about an insurance policy in PDF? 1 click on the relevant part (for example about payment) in the document and the customer enters a chat experience so that his details are known and the subject as well. That is really contextual and customer-friendly!

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OUR GUARANTEES
We understand very well that it can be difficult to clearly see the benefits of modern chat technology in combination with customer contact. In addition, you have to deal with many parties: your prospects and customers, your sales or campaign team, your IT department … We think you can make all these parties satisfied. Because of convenience, speed, flexibility, but also insight into which questions are asked.[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=“1″ disabled_on=“on|on|on“ _builder_version=“3.22″ background_color=“rgba(237,237,237,0.2)“ custom_padding=“0|0px|54px|0px|false|false“ disabled=“on“][et_pb_row _builder_version=“3.25″ background_size=“initial“ background_position=“top_left“ background_repeat=“repeat“ custom_padding=“32px|0px|27px|0px|false|false“][et_pb_column type=“4_4″ _builder_version=“3.25″ custom_padding=“|||“ custom_padding__hover=“|||“][et_pb_text admin_label=“Tabel Onze garantie“ _builder_version=“3.27.4″ text_text_color=“#4f4f4f“ header_text_color=“#ffffff“ header_2_text_color=“#4f4f4f“]

Your prospect and customers

Your campaign team

Je IT-afdeling

Get the right information through simple questions Increase the impact of the first contact through targeted questions Automate the creation of complex documents
Avoid repetitive tasks and data entry for customers Reach more potential customers by being available anytime and anywhere Easily link your existing data and systems
Let customers continue immediately after an interruption, even if this is on another device Collect standard information and documentation with robot technology Quickly create new templates in a drag & drop interface
Get customers to digitally sign Eliminate human error and ensure accurate results Implement the technology at lightning speed, within 2 weeks you are live!
Easily synchronize contact or payment information via mobile apps Deploy employees at the right time with background information for targeted customer assistance Rationalise your digital infrastructure by preventing overlap
Give customers the option to download information on their terms Spend less time on maintenance due to the reuse of functions and knowledge Get a stable basis by working from a framework and standard integrations
Use the geolocation of a user to advise the nearest office Realise new use cases quickly and stay flexible Spend less time on maintenance due to the reuse of functions and knowledge
Switch to an explanation video, document or live takeover at the touch of a button Connect apps of third parties to quickly verify data Enable IT to configure user rights to minimize risk
Ask questions directly in the right context without unnecessary introduction Connect with third parties for a faster lead time Help the business get results quickly

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READY FOR IMPROVEMENT?

Do you want practical insights to get a clear picture on how to improve? Then a free innovation session is highly recommended. The starting point is your objectives and business issues. Sign up now and we will contact you soon to schedule this session.[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version=“3.25″ custom_padding=“24.517px|0px|83px|0px|false|false“][et_pb_column type=“4_4″ _builder_version=“3.25″ custom_padding=“|||“ custom_padding__hover=“|||“][et_pb_button button_url=“https://pages.services/downloads.dialoggroep.eu/sign-up-innovationsession/?ts=1582820516820″ button_text=“Register“ button_alignment=“left“ _builder_version=“4.0.9″ custom_button=“on“ button_text_color=“#ffffff“ button_bg_color=“#29c4a9″ button_border_color=“#29c4a9″ button_font=“||||||||“ hover_enabled=“0″][/et_pb_button][/et_pb_column][/et_pb_row][/et_pb_section]